Got questions? We got answers!
Below are some FAQs to answer most problems. If you have any additional questions, concerns or comments, please use our contact us form and we will get back to you right away.
What size(s) are Difeena Kaftan?
Our Kaftan are crafted to fit a wide range of size from small to medium.
How do I use a coupon?
After adding items to your cart, click "Cart Icon" link at the top right of this site and continue to checkout. Coupon can be entered on final page of checkout prior to placing an order.
What payment methods do you accept ?
All major credit cards are excepted including Visa, MasterCard, discover, and American Express. We also accept PayPal.
Do I have to pay sales taxes?
No, our products are inclusive of all taxes.
Do I have to pay import taxes outside the U.S?
No, we attached all required customs forms for your country.
Do you ship to my country?
Yes, we deliver worldwide including North America (USA & Canada), UK, Europe, Africa, Middle East, South America, Caribbean, Australia and the Far East.
What are shipping costs and delivery times?
UK/Europe: 3-6 Business days -
International: 9-12+ business days -
Has my order been shipped?
An email notification will be sent to you once an order has been shipped.
An item is missing from my shipment?
In the rare occasion that an order is missing an item; contact us with the order number for a swift replacement.
My order never arrived. What should I do?
Most orders are delivered within shipping time frame. If you're order has not been received following an adequate period of time please contact us.
Reasons for delay:
- Customs clearance ( + 5-7 business days )
- Remote areas ( + 3-4 business days )
- Return to sender ( customer will be contacted )
In accordance with our return policy; any order which has not been received or returned to sender within 30 days of purchase will be refunded fully including any shipping fees.